FAQ

Yes. You choose your server type when you order:

Java only (Java, Paper, Fabric, Forge or NeoForge): players join with yourname.chunkhosting.com, no port needed.

Java + Bedrock crossplay (Paper): everyone plays together. Java players use yourname.chunkhosting.com; Bedrock players use the same address plus the port shown on your dashboard. Xbox players can join too, with the free Bedrock Together app. PlayStation and Switch aren’t supported yet.

Bedrock only (a server with no Java players): not on sale right now while we update it for a recent Minecraft change. Phones, tablets and Windows 10/11 don’t need it — they join a crossplay server. Xbox players can join too, with the free Bedrock Together app. PlayStation and Switch aren’t supported yet.

Bedrock always needs a port number, because Minecraft on phones and consoles can't hide it the way the Java version can. That's true of every host.

Open Minecraft Java Edition, click Multiplayer → Add Server, and type your server address, for example yourname.chunkhosting.com. Click Done, then join.

Yes. Choose Paper for plugins, or Fabric, Forge or NeoForge for mods. Forge and NeoForge come preinstalled. Big modpacks need more RAM, so go for Stone or Diamond for those.

Yes, and it's free. Order the plan you want, then send us a download link to your world (Google Drive, Dropbox, or a backup from your old panel) through Support. We move the world, plugins, mods and settings across by hand and tell you when it's ready. Your old server keeps running until you're happy.

We build custom plugins for Paper servers (beta, from $14.99) rather than Fabric, Forge or NeoForge mods. Your Java and crossplay players both get them. See “Can you build me a plugin that doesn't exist?” below for what we can and can't make.

Give it up to 15 minutes and check your junk or spam folder — that's where a first email from a new sender usually lands. When you find it, click Not junk or Not spam so the rest arrive properly.

Search for the actual subject lines rather than the words you'd expect — after ordering we send New order created, then New invoice created, Invoice paid and Service activated. There is no email called “order confirmation”.

You don't have to wait for any of them: you can sign in at my.chunkhosting.com with the email and password you used at checkout, and your server is there.

This applies to your receipt, your welcome email and password resets. Mail providers hold the first message from a domain they haven't seen before, which eases off as we send more. Need a password reset? Use this page — and if nothing has arrived after 15 minutes, tell us and we'll sort it out by hand.

Yes. Tell us what you want in plain English — “a command that sends everyone to spawn”, “a sign players click to buy items”, “a scoreboard showing who's played longest” — and we'll write it, load it on a clean test server running your exact Minecraft version to check it starts and its commands answer, then a person reads the code before installing it on your server. We don't play-test it, so tell us if something behaves oddly in game.

Custom plugins are for Paper servers. Your Java players and your Bedrock players both get them, because Bedrock players join your Paper server through crossplay. Vanilla, Fabric, Forge and NeoForge servers can't load plugins at all — if you're on one of those and want this, switch to Paper from your dashboard first.

We can build for any Minecraft version from 1.8.8 to the latest — including the old PvP versions most tools have given up on. Older versions may take a little longer.

This service is in beta. It works and people are using it, but it's new — so if a plugin isn't right, tell us and we'll fix it.

$14.99 for a single feature, $29.99 for something with several moving parts. Bigger or unusual jobs we'll quote before you pay.

We tell you how long it will take before you pay a penny, because it depends on what you ask for. A single command is quick. Anything that has to work alongside crossplay takes longer, because we test it on a real crossplay server rather than guessing. We would rather give you a date we will hit than a fast one we will not.

Coming soon: we're building a generator so you can describe a plugin on your dashboard and have it built for you without a ticket or a quote. It isn't ready yet, and we'd rather say so than take your money for something that doesn't exist. Until then it's done by hand, with the timescale agreed before you pay.

What we can't do: custom items, blocks, textures or anything your players would have to install on their own computers. That's a different kind of modding and it stops being simple for everyone involved. If that's what you need we'll say so rather than take your money.

Sometimes what you ask for needs something Minecraft simply doesn't expose — it can sound trivial and still be impossible. When that happens we tell you and we don't charge you. We would rather refuse than hand you something that technically runs and doesn't do what you wanted.

Order a single-feature plugin ($14.99) or one with several parts ($29.99). Not sure which, or want something bigger? Describe it first and we'll quote it.

Yes, on Java and crossplay servers, and you don't have to set anything up. Your server gets a spare port of its own, and when you install Simple Voice Chat from your dashboard we write its settings to use that port for you. Install it, restart, talk.

It's a Java mod, so players joining from a phone or console can't use it — they'd use their own platform's party chat instead. A Bedrock-only server can't run it at all.

On most hosts this is the fiddly bit: you install the mod, it quietly fails to connect, and you end up editing a config file or opening a ticket. We set the port and the address it advertises, because those are facts about our network rather than preferences — everything else in that file stays exactly as you left it.

Going bigger, yes, and you do it yourself. Go to Services in your Client Area, pick your server, and choose Upgrade/Downgrade. Dirt can move to Stone or Diamond, Stone to Diamond, and any plan can move to build-your-own, so outgrowing Diamond isn't a dead end.

Your storage follows automatically — 5 GB per GB of RAM, up to 40 GB — and your world, mods and settings stay exactly where they are.

Moving to a smaller plan isn't self-serve: open a ticket and we'll do it with you, after checking your world fits in the smaller storage.

Depends how big. For vanilla, plugin servers and most modpacks, yes — Minecraft runs its main game loop on a single core, so per-core speed matters far more than having lots of cores, and Paper moves chunk generation and disk work onto the others.

For the really heavy packs — All The Mods, Better MC and their relatives — we are not the right host, and we would rather say that than take your money. Those packs lean on exactly the single-threaded path that cannot be helped by more cores, and they want more RAM than we sell at the top end. If that is what you are running, buy more headroom than we offer.

One thing we will not do is quote you a benchmark we have not run. We have not measured a heavy modpack under load, so we are not going to publish a number implying we have. What we can tell you is exactly what you get: the chips, the cores, and a hard ceiling that is the same at 3am as it is at peak.

No, and we can be specific about why. Overallocation is switched off on our machines, orders are only ever placed on a machine that has room for them, and when one fills up the shop stops offering that size. Three separate things would all have to be changed for us to squeeze an extra customer onto full hardware.

Every server also has a firm CPU limit, and it depends on your plan: 2 cores on Dirt, 3 on Stone, 4 on Diamond. Build-your-own servers get 2 whatever RAM you pick. That ceiling is enforced every fraction of a second, and it is a ceiling rather than a reservation — so no single server can run away with the machine, and equally you cannot borrow spare CPU when things are quiet. We would rather describe it accurately than oversell it.

The hardware is ordinary desktop silicon rather than old shared server chips — an Intel Core i5-10400F and an Intel Core Ultra 9 285H. We mention the actual models because “2 cores” tells you nothing on its own, and people reasonably assume the worst.

When a machine fills up we stop selling. Our pricing page reads live capacity and greys out any size that no longer fits, and checkout refuses it too. That's the opposite of overselling: we would rather turn down your money than take it and give you a laggy server.

Live numbers, not guesses: current CPU use, memory use, disk use and uptime, updated while you watch, plus the live console. You can start, stop and restart, install mods and plugins in one click from Modrinth, switch Minecraft version, and create, restore or download backups.

You can also set jobs to run on their own from the Automation tab: restart the server (players get a warning first), take a backup, clear dropped items, and clear monsters.

One thing we don't have yet, so you hear it from us rather than finding out: long-term performance graphs. You get live numbers, not history. We'd rather tell you what's missing than pretend.

There are two speeds. The helper on our Support page answers instantly, at any hour, for the common things: how to join, how to install mods, what happens if you pay late. For anything about your account, a real person replies, usually within 24 hours.

We're small and we only do Minecraft, which cuts both ways: there's no overnight shift, but the person answering plays the game and isn't reading from a script about web hosting. If something is broken on our side we'll tell you it's our fault and fix it.

Our own. Chunk Hosting runs a dashboard we built at my.chunkhosting.com, designed around the handful of things people actually do: start and stop, watch the console, install mods, swap version, take and download backups. It isn't a stock panel with a dark theme bolted on, and there's no separate panel login to remember: you use the same account you pay with.

Easiest way: open your dashboard at my.chunkhosting.com, search Modrinth from inside the dashboard and click install. We only show mods that match your Minecraft version and server type. Need something that isn't on Modrinth? Ask us through Support and we'll add it for you.

Yes, from your dashboard, any time. Going up a version is safe. Going back to an older version is not: Minecraft can't open a world made in a newer version, so the server won't start. That's how Minecraft works rather than anything we do. We take a backup automatically before any downgrade, so you can restore, but plan on starting a fresh world if you move backwards.

Yes to both, at no extra cost. Every plan includes backup slots (3 on Dirt, 5 on Stone and build-your-own, 7 on Diamond). The automatic safety backup we take before a reset or version change uses one of these slots. From your dashboard you can create a backup, restore one in a click, and download it to your own computer whenever you want. Your world is yours: if you ever leave, you take it with you.

Never without warning. Your invoice arrives 7 days before it's due, with a reminder 3 days before. If it goes unpaid your server is suspended 2 days after the due date (it goes offline, but nothing is lost) and deleted 5 days after the due date. Download a backup before then if you think you might fall behind.

You can download a full backup of your world from your dashboard at any time, so you're never locked in. If you want to stop, cancel from your Client Area and your server stays online until the end of the month you've paid for.

If you're not happy, contact us within 48 hours of your first payment for a full refund. After that you can cancel any time and you won't be billed again. The Terms of Service have the details.

Customers can open a support ticket from the Client Area, or ask on our Discord. You can also email support@chunkhosting.com. We usually reply within 24 hours.

Go to my.chunkhosting.com and log in with the same email and password you use for billing. From there you can start, stop and restart, watch the live console, see who's online, install mods and plugins from Modrinth, and switch software or version. Payments, invoices and upgrades stay at billing.chunkhosting.com.